He can't afford to spend 50.00 on his mistake! He is dumber than dumb period!That got me no where fast, looks like the owner of the company is just as big of a douche IMO as his customer service agents. Instead of ensuring his customers are taken care of and happy, he decided to argue and say he cannot afford to spend $50 on shipping. I guess that is too much for this guy to keep his customers. I give up and will just have to wait another 8 to 10 days for the new rack and pinion. If you buy from RockAuto.com and have a problem, good luck.
I have spent more than the product cost to overnight ship to a customer because we made a mistake.
What he doesn't understand to the slightest degree is that cost at this point is NOT part of the answer in any way, its taking care of HIS MISTAKE, HIS CUSTOMER and HIS REPUTATION!
This is something an owner or General Manager does not even give any thought to period! Your only action at this point is to get the product to shipping and get it out the door, packed properly and phone your customer with the tracking number of the shipping company.
Next step is to call the customer let him know its on the way and followup the call the next day to make sure it arrived.
This lack of service and caring is non acceptable PERIOD!
I wouldn't order a free bag of money from this outfit!