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Discussion Starter · #1 ·
Radiatorexpress.com sent the wrong radiator. I had ordered a copper/brass construction radiator. They sent a radiator with plastic tanks. I returned this radiator to them following their instructions. I paid the shipping back to them.($22.44). They refuse to reimburse the cost of return shipping. I did not install this radiator. It was not removed from the box when I saw it had plastic tanks. It was immediately returned to them, They state as follows in their warranty.
If Radiator Express has made a mistake on your order, we will replace it at no additional shipment cost to you, provided you have not already installed the item. (No prepaid returns are offered for previously installed items, for any reason)​
Radiator Express Lifetime Limited Warranty​
Our "Express Lifetime Warranty" applies to radiators sold in North American Markets. This Radiator Express warranty is provided for replacement radiators used in cars, light trucks, vans, and sport utility vehicles. For information on our other product warranties click here. Your RadiatorExpress.com radiator replacement is warranted against defects in material and workmanship for as long as the original purchaser owns the vehicle in which the radiator was originally installed. This warranty does not include labor of any kind and materials not furnished by Radiator Express or for any charges for such labor and materials*.​
Warranty claims must be shipped back to a Radiator Express specified return location freight prepaid and accompanied by an RMA number. RMA numbers can be obtained by clicking the live-support logo on the left hand side of our homepage. Through this live-chat service, a RadiatorExpress.com support representative will initiate a claim, issue your RMA as well as provide you shipping instructions for your return. If you are in need of an immediate replacement for a pending claim, you are urged to place a new "temporary replacement" order via the website or by calling our sales staff 866-723-3977. CLICK HERE TO FILE A CLAIM NOW
This warranty does not apply to radiators that have failed from external corrosion, including salt air corrosion in coastal areas. This warranty does not apply if the vehicle in which the radiator was installed was used in commercial (fleet = 1 yr warranty), governmental, off-highway or racing applications*, or if the radiator installed was used as a component in another manufacturer's product. For more information, visit our : warranty stopper section.​
If the radiator fails due to a defect in material or workmanship 30 days or more from official purchase date, the defective radiator is only valid for exchange and must be shipped on the customer's accord to the specified return center for inspection. If your radiator failure occurs within 30 days from receipt of your product you may opt for a cash back refund after you have properly shipped back your item and it has been properly inspected. Credits for cash back options can take from 2-6 weeks to properly post to your card.​
*The replacement of the radiator shall be the sole and exclusive remedy to which RadiatorExpress.com is obligated and to which the original retail purchaser is entitled. RadiatorExpress.com shall not be liable for any consequential or incidental damages of any kind resulting from the order or use of its products. These damages include reimbursement of the original purchase price, loss of the use of the vehicle, loss of time or inconvenience, towing charges, rental of a replacement vehicle and any other special, incidental, consequential, or punitive damages.​
This warranty is limited to the original purchaser and is not transferable. If the vehicle is sold, leased, or otherwise transferred the above Express Lifetime Warranty is void.​

Please note that all returns are subject to inspection and that our lifetime warranty covers manufacturing defects as described above and in our warranty stopper section. NOTE: We cannot warrant in any case an item that has been discontinued by Radiator Express or its chosen manufacturing company. If Radiator Express has made a mistake on your order, we will replace it at no additional shipment cost to you, provided you have not already installed the item. (No prepaid returns are offered for previously installed items, for any reason)

Also, items returned for reasons other than defect, damage, and or Radiator Express mistake are subject to a 20% service and restocking fee. If exchanged for a different item, the customer will only incur a 10% restock fee

All return items must be reported to Radiator Express within 5 days of delivery to be eligible for return/exchange.
Defective claims over 30 days from purchase date, are valid for exchange or store credit only. For specific details on return procedures visit the terms and conditions page. To file an RMA claim, you may click the file a claim link on this page when ready. Do not attempt to call the sales office to file claim. Do not file a claim before you are ready to return an item. Items not received within 30 days from claim are voided with no option of extension or re-opening.​
CLICK HERE TO VIEW OUR TERMS AND CONDITIONS OF SALE
 

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Discussion Starter · #3 ·
They are a bunch of douche bags. They take for ever returning your money and then screw you on the return shipping. Don't ever buy anything from them.
Radiatorexpress.com
Thanks for the review Bill, I am sure it will save a lot of people the hassle of dealing with a company that doesn't appear to stand by their own policies IMO.
 

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did you quote them their policy?
 

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Discussion Starter · #6 ·
Yes I quoted them their policy and even sent it to them. They kept saying they didn't understand because they never refund return shipping when it clearly states they do. Turn them over to the BBB and that was worthless. So i posted what happened on numerous car club sites. Hope it's worth the $22 they took from me.
 
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